Publishing
Channel Store details, Search, Direct Publisher, certification, Developer Dashboard,...
Channel Store Properties & Info
- Why is my channel store version different from the star key (*) menu?
- Is Puerto Rico part of the Rest of World or United States channel store?
- What is the difference between the Channel Access Code vs. Vanity Code?
- Why can't I add my channel to a specific region?
- What is causing my channel name to not update?
- How do channel ratings work?
Partner Payout Program
- What tax form should I use if my company is a non-profit 501(c)(3)?
- No option on the Roku provided W8-BEN-E tax form to select 0% retention.
- I submitted the Partner Payout form and my status is still "pending."
- When are partner revenue payments sent out?
- What is your billing cycle/quarter?
- Why haven't I received partner payments yet?
Direct Publisher
- How can I control how content is ordered under each category in my Direct Publisher channel?
- Is there a limit on how many categories/rows or videos I can have in a Direct Publisher channel?
- FAQ: Converting from Direct Publisher to SDK
- How do I convert an SDK channel to Direct Publisher?
- Error: "Thumbnail could not be downloaded."
- Is it possible to use Direct Publisher to create subscription channels?
Certification & Publishing Process
- Are there any differences to the certification requirements for the Canadian (or any other region) app store?
- Where do I enter a key date for my channel submission?
- Is there a way to programmatically retrieve the date that a channel was last updated/published to the Channel Store through any kind of web request or API?
- What is the certification process timeline?
- Do users need to update their device to see our channel update?
- What is deployment timeline after a release has been submitted for publishing?
In-Channel Products for SVOD/TVOD
- Once a subscription price is updated in the Developer Dashboard, how long does it take to be officially active?
- How do I change pricing for in-channel products?
- Why is a user being charged for a test transaction?
- What happens if a user signs up for a free trial and then we change the subscription price before the user's free trial ends?
- FAQs: Taxes and Remittance with In-Channel Products
- How do I set up a free trial?
Other
- How do I remove an already launched channel and how does that impact users who have that channel installed?
- How much does it cost to build a Roku channel?
- How do I get my channel into the New and Notable?
- How is a Roku user's region determined?
- Is it ok to link out of a channel to a place where someone can download a no-charge handout to go along with the video training that is on Roku?
- Is there any way to send my Facebook Live or Youtube Live streams in my channel?