Publishing
Channel Store details, Search, Direct Publisher, certification, Developer Dashboard,...
Channel Store Properties & Info
- Launching a channel in Europe
- My channel is published in all regions. Why can't end-users in Argentina find a way to search for channels on device?
- Why is my channel store version different from the star key (*) menu?
- Is Puerto Rico part of the Rest of World or United States channel store?
- What is the difference between the Channel Access Code vs. Vanity Code?
- Why can't I add my channel to a specific region?
Partner Payout Program
- FAQs: Taxes and Remittances for Partners Outside the U.S.
- I see the error "A previous Partner Payouts account with the same credentials already exists" when signing up for the Partner Payout Program.
- Can you send us a payout schedule with applied foreign exchange rates on our transactions that were not USD?
- VAT updates for SVOD channels in Mexico
- How can I get access or copy of my 1099-K form?
- What tax form should I use if my company is a non-profit 501(c)(3)?
Direct Publisher
- I just published my channel as an SDK, but I am still seeing the Direct Publisher version of my channel on-device.
- How can I control how content is ordered under each category in my Direct Publisher channel?
- Do Direct Publisher channels need to implement Trick Play?
- Is there a limit on how many categories/rows or videos I can have in a Direct Publisher channel?
- FAQ: Converting from Direct Publisher to SDK
- How do I convert an SDK channel to Direct Publisher?
Certification & Publishing Process
- How do I replace an existing channel with a new channel from a different development team?
- Why do I see errors after I run Certification Testing on my channel?
- The "Schedule Publishing" button is disabled/greyed out and I can't schedule my channel for publishing.
- Will any of the new certification criteria required at a future date affect channels that are already certified or published?
- Does DISHWorld still have exclusivity of providing non-north American content?
- Are there any differences to the certification requirements for the Canadian (or any other region) app store?
In-Channel Products for SVOD/TVOD
- Once a subscription price is updated in the Developer Dashboard, how long does it take to be officially active?
- How do I change pricing for in-channel products?
- Why is a user being charged for a test transaction?
- What happens if a user signs up for a free trial and then we change the subscription price before the user's free trial ends?
- How do I set up a free trial?
- Can registration and payment take place on a website or must it take place on platform?
Other
- Frequently Asked Questions
- Do AVOD applications have to offer on-device account creation or account sign-in? Is rendezvous linking allowed for sign-in?
- Will I be charged for customer service, device activation, or creating a Roku account?
- How do I remove an already launched channel and how does that impact users who have that channel installed?
- How much does it cost to build a Roku channel?
- How do I get my channel into the New and Updated?