Publishing
Channel Store details, Search, Direct Publisher, certification, Developer Dashboard,...
Channel Store Properties & Info
- My channel is published in all regions. Why can't end-users in Argentina find a way to search for channels on device?
- Why is my channel store version different from the star key (*) menu?
- Is Puerto Rico part of the Rest of World or United States channel store?
- What is the difference between the Channel Access Code vs. Vanity Code?
- Why can't I add my channel to a specific region?
- What is causing my channel name to not update?
Partner Payout Program
- I see the error "A previous Partner Payouts account with the same credentials already exists" when signing up for the Partner Payout Program.
- Can you send us a payout schedule with applied foreign exchange rates on our transactions that were not USD?
- VAT updates for SVOD channels in Mexico
- What tax form should I use if my company is a non-profit 501(c)(3)?
- No option on the Roku provided W8-BEN-E tax form to select 0% retention.
- I submitted the Partner Payout form and my status is still "pending."
Direct Publisher
- How can I control how content is ordered under each category in my Direct Publisher channel?
- Do Direct Publisher channels need to implement Trick Play?
- Is there a limit on how many categories/rows or videos I can have in a Direct Publisher channel?
- FAQ: Converting from Direct Publisher to SDK
- How do I convert an SDK channel to Direct Publisher?
- Error: "Thumbnail could not be downloaded."
Certification & Publishing Process
- Will any of the new certification criteria required at a future date affect channels that are already certified or published?
- Does DISHWorld still have exclusivity of providing non-north American content?
- Are there any differences to the certification requirements for the Canadian (or any other region) app store?
- Where do I enter a key date for my channel submission?
- Is there a way to programmatically retrieve the date that a channel was last updated/published to the Channel Store through any kind of web request or API?
- What is the certification process timeline?
In-Channel Products for SVOD/TVOD
- Once a subscription price is updated in the Developer Dashboard, how long does it take to be officially active?
- How do I change pricing for in-channel products?
- Why is a user being charged for a test transaction?
- What happens if a user signs up for a free trial and then we change the subscription price before the user's free trial ends?
- FAQs: Taxes and Remittance with In-Channel Products
- How do I set up a free trial?
Other
- Will I be charged for customer service, device activation, or creating a Roku account?
- How do I remove an already launched channel and how does that impact users who have that channel installed?
- How much does it cost to build a Roku channel?
- How do I get my channel into the New and Notable?
- How is a Roku user's region determined?
- Is it ok to link out of a channel to a place where someone can download a no-charge handout to go along with the video training that is on Roku?