In-Channel Products for SVOD/TVOD
- Once a subscription price is updated in the Developer Dashboard, how long does it take to be officially active?
- How do I change pricing for in-channel products?
- Why is a user being charged for a test transaction?
- What happens if a user signs up for a free trial and then we change the subscription price before the user's free trial ends?
- How do I set up a free trial?
- Can registration and payment take place on a website or must it take place on platform?
- Can we set up a single product with two different pricing tiers catered to different country stores?
- What happens when we decide to change the price of a subscription for our channel?
- How do I refund my users' subscriptions?
- How do users know when taxes are or are not included in channel pricing?
- Can you migrate existing users from their current subscription to a new subscription?
- Can a customer purchase a free trial more than once? Does Roku Pay have a system in place to prevent repeated attempts at redeeming a free trial?
- If the customer did not unsubscribe from the monthly subscription, when does the payment for the next month occur?
- We are switching from Pay-to-Install to In-Channel Subscriptions. Will existing subscribers still own their subscription or will they need to re-subscribe?
- Is it is a requirement to have the Restore Purchase option in SVOD implementations for Roku Billing?