Can a customer purchase a free trial more than once? Does Roku Pay have a system in place to prevent repeated attempts at redeeming a free trial?

Issue

Limit or prevent users from subscribing to products with free trials

Environment

SDK

Roku Pay

SVOD

Answer

If a user cancels and attempts to re-subscribe to the same product with a free trial, that user automatically bypasses the free trial and is charged immediately (just as if they were purchasing the product without a free trial).

If a user tries to buy a different product with a free trial, there is nothing in the Roku system that will automatically prevent the user from purchasing that product with a free trial. If you’d like to prevent a user from purchasing any product with a free trial if they’ve ever purchased one in the past, you can build out this logic in your channel by calling getAllPurchases to determine which products a user is eligible to purchase.

Additional Resources

In-channel products > Trials and offers (Developer Docs)

SceneGraph reference > getAllPurchases command (Developer Docs)