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How do I refund my users' subscriptions?

Amanda
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Issue

Subscription refunds.

Partner not tracking subscriptions via push notifications and wants to refund before channel deletion/takedown.

 

Environment

SDK

Roku Pay

Developer Dashboard

 

Answer

Developers can refund users using the cancelSubscription and refundSubscription calls from the Web Service API. Transaction IDs are required to complete refunds and cancel subscriptions, which you can find through your Roku push notifications or from the Transaction Reporting section of the Developer Dashboard. 
 
If you are deprecating your subscription service and/or app on Roku, learn more about this process at How do I remove an already launched channel and how does that impact users who have that channel installed?
 

Additional Resources

If you have a single refund request and do not have development resources to process the refund for your user, please have the user contact Roku Customer Support directly. 

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