How do I refund my users' subscriptions?

Issue

Subscription refunds.

Partner not tracking subscriptions. Wants to refund before channel deletion.

Environment

SDK

Roku Billing

Developer Dashboard

Transaction Details

Answer

Use cancelSubscription and refundSubscription from the Web Service API to cancel and refund users.  

If you have not been using Billing Push Notifications, you can find Transaction IDs from the Transaction Reporting section of the Developer Dashboard. Transaction IDs are required to complete refunds and cancel subscriptions. 

Additional Resources

If you have a single refund request and do not have development resources to process the refund for your user, please have the user contact Roku Customer Support directly.