How to troubleshoot missing payments

Issue

Enrolled in Partner Payout Program but not yet received payments or previously working payments are no longer being received.

Environment

SDK

Roku Pay

Developer Dashboard 

Answer

Steps to take when a payment is missing:

Confirm your payment method is correctly set up in your Payment Settings on the Developer Dashboard.

• If you wish to change your payout method (Wire, ACH, PayPal), update your Payment Settings accordingly. Once finished, notify Partner Success to confirm your changes have been updated with the backend. 
• If you are wondering why you have not received payment for an ad-supported channel, review below section from our Application Distribution Agreement:
  • 6.4. In the event that the aggregate sums due to you for an Application are less than $100.00, then Roku will have no obligation to pay you unless and until (a) the sums due to you equal or exceed $100.00 or (b) the Agreement expires or is terminated.
• If you are a subscription or transaction-based channel and still haven't received payments after meeting the criteria above, please contact Partner Success.