Why haven't I received partner payments yet?

Issue

Enrolled in Partner Payout Program but not yet received payments. 

Environment

SDK

Direct Publisher

Roku Pay

Developer Dashboard 

Answer

Confirm your payment method is correctly set up in your Payment Settings on the Developer Dashboard.

If you wish to switch from Wire/ACH to PayPal (or vice versa), update your Payment Settings accordingly. Once finished, notify Partner Success to confirm your changes have been updated with the backend. 

If you are wondering why you have not received payment for an ad-supported channel, review below section from our Application Distribution Agreement:

6.4. In the event that the aggregate sums due to you for an Application are less than $100.00, then Roku will have no obligation to pay you unless and until (a) the sums due to you equal or exceed $100.00 or (b) the Agreement expires or is terminated.

If you are an subscription or transaction-based channel and still haven't received payments after meeting the criteria above, please contact Partner Success. 

Additional Resources