Issue
Added new content to JSON feed but content not appearing on device.
Environment
Direct Publisher
Answer
Here are a few reasons why you may not be seeing all your content in your channel:
| Potential Reason | Solution |
|
It can take up to 48 hours for the new content to populate on your channel. |
Wait 48 hours. |
|
Each piece of content must have a tag that matches a Category in the Developer Dashboard. |
Add Categories to all content under Manage My Channels > your channel > Preview & Update > Preview & Publish (dropdown menu) > Categories. |
|
There is a limit of 40 content items per category and 25 categories total. It could be possible that you are hitting this limit, and as a result, the rest of your content items are not showing. For more information: Is there a limit on how many categories/rows or videos I can have in a Direct Publisher channel? |
|
|
Your content isn't hosted on a server and playable within a browser. |
Add content to CDN or work with one of our Feed Provider partners. |
|
Your feed doesn't include all required fields, as indicated on our Direct Publisher Feed Specifications. |
Update feed with required fields. |
| Feed is returning errors on the Feed Status page. |
Run the feed through a free online tool like JSON Scheme Validator or JSON Schema Linter. |
| You should be saving your new content to your existing feed. | Updating the feed |
Additional troubleshooting tips:
- Click Save on the Feed URL page an additional time, then click the Refresh Now button on the Feed Status page to refresh Roku's system.
- Do a System Update on the developer device, in case the issue is that the channel has not updated locally.
- Remove channel from developer device and then add it from the Channel Store on device, in case the developer device is not updating.
Additional Resources
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