I just published my channel as an SDK, but I am still seeing the Direct Publisher version of my channel on-device. 

Issue

Don't see SDK version even after converting from Direct Publisher to SDK.

Environment

Direct Publisher

SDK

Answer

If it has been less than 24 hours since your latest build was published, we recommend forcing a manual system update on your device via Settings > System > System update. 

If you still do not see the latest version on your device, it is possible the SDK version of your channel was published with a lower minimum firwmare than the default minimum firmware for Direct Publisher channels (9.2). To fix this issue, resubmit your SDK package via developer portal with a minimum firmware higher than 9.2. 

If you still cannot see the latest SDK version after publishing with a higher minimum firmware, feel free to contact Partner Success. 

Additional Resources

FAQ: Converting from Direct Publisher to SDK